Can Your Business Keep Up with Today's Customers? May 30, 2017, 1:00pm EDT

With social and mobile technologies changing, businesses and customers interact differently, too.  Customers are more sophisticated and knowledgeable than ever, but many small businesses don’t know how to adapt and keep up. 

Join Laurie McCabe, six-time Small Business Influencer Award winner and Cofounder at SMB Group, to learn:

  • How and why customer expectations are changing
  • Implications and challenges for small businesses
  • Ways to assess and tune up sales, marketing and service to keep pace with customers

Download the webinar transcript.

About the Presenter(s)

Laurie McCabe, SMB Group

Laurie McCabe brings more than 25 years of experience in the IT industry to her current role at SMB Group. She is a six-time Small Business Influencer Awards winner and has been named a Top 200 Thought Leaders in Big Data & Analytics by Analytics Week. 

Co-Founder and Partner, SMB Group
increase customer experience